Before Making a Reservation
Reception Hours
- Reception hours are from 7:00 AM to 6:00 PM.
- For next-day reservations after 6:00 PM, please call us after
7:00 AM the next morning at 070-2218-5599.
Reservation Process
- Please fill in the required fields in the form below and click the Submit button.
- After confirming your input, we will contact you with confirmation or schedule adjustment details.
- Depending on your request, we may ask for changes.
- Please note that your reservation is not confirmed until we contact you with a confirmation.
- If you do not hear from us within two days, please contact us at 070-2218-5599.
Please Confirm Before Booking
- Please be sure to review our Terms of Service and Privacy Policy before making a reservation.
- Tours may be canceled due to bad weather or high waves for safety reasons.
About Form Input
- Fields marked *Required must be filled in to submit the form.
- Your information is securely protected using SSL encryption.
Terms and Conditions
These Terms and Conditions outline important rules for using our services. Please read and agree to them before making a reservation or participating in our tours.
Reservations and Contract
- Your reservation is confirmed and the contract is finalized when you receive a "Reservation Confirmation Email" from us.
Cancellation Policy
Regular Reservations
- Cancellations made by the day before: No cancellation fee will be charged.
- Same-day cancellations (including late arrivals or no-shows): The full tour fee will be charged as a cancellation fee.
Private Charter Cancellations
- Cancellations made 7 days in advance: No cancellation fee will be charged.
- Cancellations made within 6 days of the tour: The full tour fee will be charged as a cancellation fee.
Payment of Cancellation Fees
- We will send you an invoice email with our bank account details. Please make the payment within 5 days.
- If payment is not confirmed, we may proceed with legal action.
On the Day of the Tour
- Please arrive 20 minutes before departure time for check-in and preparation.
- If you arrive late, it will be treated as a cancellation and a cancellation fee will apply.
- If you have requested pick-up and arrive late, it will also be treated as a cancellation.
Tour Cancellations
- If the tour cannot be operated safely due to weather conditions (strong wind, high waves, heavy fog, etc.), it will be canceled based on the decision of the “Blue Cave Association.”
- In the event of cancellation, the full tour fee will be refunded.
- However, we are not responsible for any travel or accommodation costs.
Disclaimer
- We are not responsible for any wet or soiled clothing.
- High-heeled shoes are not allowed on board.
- We are not responsible for any damage, loss, or water damage to mobile phones, cameras, or other devices.
- We are not liable for any accidents that occur in the parking area.
Insurance
- Insurance is included in the tour fee. Please check the details separately.
Other Requests
- You will be asked to fill out a “Passenger List” at check-in.
- Your personal information will be handled appropriately in accordance with our Privacy Policy.
Privacy Policy
Handling of Personal Information
Waku Waku Cruising - Blue Cave recognizes that properly protecting personal information is a vital corporate social responsibility. We have established the following privacy policy and ensure that all employees and staff comply with it to protect your personal information.
Compliance with Laws and Regulations
We strictly comply with all relevant laws and regulations regarding the appropriate handling of personal information.
Purpose of Use of Personal Information
When you use our products or services, we may collect personal information such as your name, age, date of birth, phone number, email address, and address. This information will be used for contacting you and for making arrangements necessary for your booking, such as transportation and accommodation. Additionally, we may use this information for purposes such as market analysis for better product development, sending service-related notices, or post-tour surveys.
Disclosure of Personal Information to Third Parties
If deemed necessary to provide our services, we may disclose your personal information to companies with whom we have signed contracts.
However, except for the cases listed below, we will not disclose your personal information to third parties without your consent.
Any such disclosure, as listed in points ② and ③ below, will be made under the responsibility of our appointed privacy officer.
① When the customer has given explicit consent for disclosure
② When disclosure is required by law
③ When necessary to protect the life, health, or property of the individual or the public
④ When data is disclosed in a format that does not allow individual identification, such as in statistical reports
If you wish to view, correct, or delete your personal information, we will respond upon confirming your identity.
Inquiries Regarding Personal Information
If you wish to inquire about, correct, or stop the use of your personal information, we will confirm your identity and respond appropriately within a reasonable timeframe. We will then notify you of the result.
Please note that in some cases, modifying or deleting your personal information may result in your inability to use our services.
Contact for Personal Information
Waku Waku Cruising - Blue Cave, Personal Information Inquiry Desk
Email: privacy@otarublue.com
Phone: 080-6076-5599
Do all participants agree to the
Terms and Conditionsand the Privacy Policy?